Answers to Common Questions about Our Services and Policies

If you have any safety concerns or wish to report an incident, please use the Customer Service Portal above to get in touch with us. Our dedicated team is committed to addressing your feedback promptly and thoroughly. Whether it’s an issue regarding driver behavior, vehicle condition, or any other aspect of your journey, we take all reports seriously to ensure the safety and satisfaction of our passengers. By using the portal, you can provide detailed information, upload any relevant documents or evidence, and track the progress of your query for complete peace of mind. Your input helps us maintain the high standards our customers expect and deserve.

All our drivers undergo Enhanced DBS checks and are registered on the DBS Update Service, ensuring their background is continually monitored for your safety and peace of mind. Before joining Club Class, every driver participates in a comprehensive interview to assess their suitability, professionalism, and commitment to delivering exceptional service. Our management team maintains regular contact with drivers, holding weekly check-ins to provide ongoing support, address any concerns, and ensure that our high standards are consistently upheld. This proactive approach fosters a strong relationship between management and drivers, helping us deliver the safest and most reliable service possible.

At Club Class, vehicle safety is our top priority. Our drivers conduct thorough daily checks on their vehicles to ensure they are roadworthy, clean, and meet safety standards before every shift. In addition to this, our in-house mechanics perform comprehensive weekly inspections to identify and address any potential issues early. Beyond these regular checks, all our vehicles undergo rigorous six-monthly and annual inspections as required by Cheshire West and Chester Council. These council-mandated tests ensure our fleet consistently meets strict regulatory standards. This multi-layered approach to vehicle safety ensures that every journey with Club Class is as safe and reliable as possible.