December 16, 2024
Last updated: 16/12/2024
Club Class Travel Limited (“we,” “us,” or “our”) operates the website www.clubclass247.co.uk (“Service”). This Privacy Policy explains how we collect, use, disclose, and protect your Personal Data in compliance with the UK GDPR and Data Protection Act 2018.
Personal Data includes any information relating to an identified or identifiable person. Examples include:
Name, email address, phone numbers
Booking details (pickup and destination information, flight details, child seat requirements)
Payment information (We do not store credit or debit card numbers; these are securely stored with our payment providers, and Club Class staff do not have access to full details.)
Communication preferences
We collect Personal Data through:
Website Forms: Contact or booking forms.
Mobile Booking Application: When you register or book through our app.
WhatsApp via Taxibot: When you provide booking details or communicate with us through the automated Taxibot service on WhatsApp.
Third-Party Services: Payment providers (Stripe, JudoPay) and booking systems (Autocab).
Social Media: Interactions with our accounts.
Cookies: Tracking technologies on our website. See our Cookies Policy for details.
We use your data for:
Providing Services: Fulfil bookings and process payments (Contractual necessity).
Marketing: With your consent, send promotional offers.
Service Improvements: Analyze feedback and website usage (Legitimate interests).
Legal Compliance: Retain records as required by law.
Security: Detect and prevent fraud.
We share your data only when necessary:
With Autocab: To manage bookings.
With M2M Data Connect: To manage bookings via WhatsApp Taxibot.
With Payment Providers: For secure transactions via Stripe or JudoPay.
With our Web Security Provider Cloudflare: When you access our website, Cloudflare may process certain technical data to ensure secure and reliable connections.
Legal Obligations: To comply with laws or enforce our rights.
We do not sell or trade your Personal Data.
We use industry-standard measures and adhere to a comprehensive security policy to protect your data. This includes encryption, access controls, and regular security audits. Despite our efforts, no system is completely secure, and we encourage caution when transmitting information.
We retain Personal Data as follows:
Booking and financial records: 7 years (legal compliance).
Marketing consent: Until you withdraw consent.
Other data: Deleted upon user request unless required for legitimate purposes.
Under the UK GDPR, you have the following rights:
Access: Request details of the data we hold about you.
Correction: Amend inaccurate data.
Erasure: Request deletion of your data.
Objection: Opt-out of certain data uses.
Data Portability: Receive a copy of your data.
Withdraw Consent: Revoke consent at any time.
Contact us at [email protected] to exercise your rights.
We use cookies to enhance your experience and analyze usage. Learn more in our Cookies Policy.
Our website may link to third-party services. We are not responsible for their privacy practices. Review their policies before sharing data.
We do not knowingly collect data from individuals under 17. If you believe a minor has provided data, contact us immediately.
If your data is transferred outside the UK or EU, we ensure appropriate safeguards are in place.
We are committed to protecting our staff, drivers, and operators from abusive behaviour. To ensure their safety and well-being:
Call Recordings and Messages: In cases of abusive or threatening behaviour towards our staff or drivers, we reserve the right to use call recordings or written communications (e.g., emails, messages) as evidence. This may include sharing such evidence with law enforcement, relevant authorities, or, where necessary, making such evidence public to demonstrate the nature of the abuse.
Transparency: You will be informed during your interaction with us (e.g., on phone calls or via our booking platforms) that communications may be recorded or retained for this purpose.
Proportionality: Any publication of communications will be a last resort and will only occur if deemed strictly necessary for the protection of our staff and drivers.
For questions or concerns, email us at:
[email protected], write to us at:Club Class Travel Limited, 1st Pauls Place, Northwich, Cheshire, CW95DZ.
Club Class – Proudly Serving Northwich with Safe, Reliable, Local Private Hire.
© 2024 – Club Class Travel Limited
